Seasoned experts in contact center management, an improved customer experience: the perfect union between the human approach and technology.
Schedule a meetingWe put all our know-how at the service of the customer experience. This is our job, our expertise, to elevate each customer interaction by transforming them into memorable and positive experiences.
Your growth partner, helping to develop and optimize your customer experience through our data-driven approach and technology specific to your brand.
As a Quebec company specializing in customer experience management, we were established in 2018 and manage more than 3 million interactions each year, 24 hours a day, 7 days a week.
Our main services include receiving calls, call center outsourcing and recruitment of profiles specialized in customer experience.
Your ultimate partner for all your recruiting and staffing needs.
Our commitment focuses on quality of service, efficiency of operations, development of our employees and optimization of the customer experience.
We are COPC certified, a recognized standard of excellence in the field of customer experience, which attests to our exceptional operational performance.
Our company is committed to revolutionizing your customer contact center with our tailor-made consulting solutions.
With deep expertise in optimizing customer interactions, we will analyze your current processes in detail to identify areas of improvement and points of efficiency.
Our recommendations will be specifically tailored to your needs, integrating industry best practices and cutting-edge technological tools.
Unleash the perpetual potential of a skilled workforce at your fingertips.
Personalize, enhance and delight every customer interaction with a personal touch.
Elevate and accelerate the customer experience with cutting-edge technology innovations.
Establish unwavering transparency in promoting customer connections.
At Pragma, we recognize and value the unique talents of our employees. We invest in their professional development, encourage their initiative and create an environment conducive to their development.
Transmission of information via wired, wireless and optical technologies.
Design, production and distribution of electronic hardware and computer software.
Provision of financial protection against various risks, as well as financial management, investment and advice.
Provision of services related to tourist travel and stays.
Sale of food and other essential products for daily life.
Packaging, aimed at protecting and presenting products for distribution and sale.
Process of organizing and monitoring requests for products or services from order taking to delivery.
Manufacture, sale of vehicles, as well as assistance services in the event of a breakdown or accident on the road.
Contact us today and elevate every customer interaction by turning them into memorable and positive experiences.
Schedule a meeting